FAQ
SPAUDIOSUPER POWER AUDIO
DESIGNED IN ITALY
MMXXVI
DESIGNED IN ITALY
MMXXVI
Support · FAQQuestions?
Questions?
Straight answers.
Products, shipping, payments, warranty, installation: everything is here. Support is available Monday to Friday, 8:00–20:30, average answer time 24h: spaudio@spaudio.it · WhatsApp +39 340 807 8778.
01
Spaudio & general
What makes Spaudio different from other car audio brands?
Spaudio is built on a philosophy of maximum efficiency: every component is engineered to convert power into pure sound pressure. That means extreme performance, less stress on the vehicle’s electrical system and an uncompromising quality/price ratio — combined with robust, functional Italian design.
Are your products designed in Italy?
Absolutely. Design, engineering and strict quality control follow high Italian standards — amplifiers are verified with Audio Precision test equipment. Our products are built to withstand SPL competitions and intensive use. See the Made in Italy page.
Who are Spaudio products made for?
Demanding audio enthusiasts, professional installers and competitors — both SPL and high-volume Sound Quality — who want maximum performance and reliability.
Do you have a physical store?
Spaudio operates mainly online for efficiency and global reach. Our logistics hub is not open to the public for direct sales, but on-site pickup can be arranged strictly by confirmed appointment.
02
Orders, shipping & payments
How much does shipping cost, and how fast is it?
Shipping is free. We prepare your order in Italy within 24–48 hours and ship worldwide with UPS and DHL express — typically 24/48 hours in transit, depending on destination. You receive the tracking number by email as soon as the parcel leaves.
Which payment methods do you accept?
Credit/debit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, bank transfer and Klarna for instalment payments — all through Shopify’s secure, encrypted checkout.
Are prices VAT-inclusive?
Yes — all prices shown to customers within the European Union include VAT. For EU business customers with a valid VAT number (registered in VIES) and for non-EU customers, VAT is automatically excluded at checkout.
Can I get an electronic invoice (Italy)?
Certainly. Enter your VAT number and/or Tax Code plus your e-invoicing details (SDI code or PEC) during checkout: the invoice is issued through the Italian SDI system.
Can I modify or cancel a confirmed order?
If the order hasn’t been processed and shipped yet, we’ll do our best to change it. Contact us immediately: spaudio@spaudio.it or WhatsApp +39 340 807 8778.
How do I track my order?
As soon as your parcel leaves our warehouse you receive an email with the tracking number. If you haven’t received it, write to spaudio@spaudio.it and we’ll send it to you.
03
Warranty & returns
Are Spaudio products covered by warranty?
Yes: statutory warranty of 24 months for private consumers and 12 months for business purchases with a valid VAT number. It covers defects in conformity and manufacturing.
What is NOT covered by the warranty?
Damage caused by improper installation, incorrect wiring or reversed polarity; abuse or use in unintended extreme conditions; burned voice coils from clipping, distortion or overpowering; modifications, tampering or unauthorized repairs; normal wear.
Can I return a product if I change my mind?
Yes — right of withdrawal within 14 days from receipt. The product must be intact, uninstalled and in its complete original packaging; return shipping is paid by the customer. Used or incomplete products may receive a partial refund based on the decrease in value. Custom-made products are excluded.
How do I start a return or warranty request?
Email spaudio@spaudio.it with your order number and photos/video of the issue: we’ll reply with the RMA number and shipping instructions. Never ship anything back before contacting us.
Do you offer recone kits?
Yes. Accidents happen in extreme use and competitions: we offer original recone kits for most of our subwoofers and speakers, restoring the component to factory condition.
04
Products & technology
What’s the difference between RMS and MAX watts?
RMS is continuous, real power — the number that matters. MAX/peak is a short burst figure. SP Audio publishes real RMS measured on our instruments in Italy.
How do I choose the right subwoofer or amplifier?
It depends on your goal (pure SPL, SQ or daily high volume), space and budget — and it’s essential to correctly match impedance (ohm) and RMS power. Send us your current setup on WhatsApp and we’ll match it for you, free.
What does “high efficiency” mean?
Efficiency (sensitivity, in dB) is the speaker’s ability to deliver high sound levels with relatively low input power — impressive results without oversizing your electrical system.
Do speakers need a break-in period?
Yes: 20–30 hours at moderate volume lets the suspensions (spider and surround) settle to optimal parameters. Avoid clipping and distortion during break-in.
Do you offer batteries and power solutions?
Yes. For high-power systems we offer AGM batteries and advanced lithium (LiFePO4 / LTO) solutions: more stable voltage under load, higher energy density, less weight.
Is the price for one piece or a pair?
The title says it: (UNIT PRICE) = one piece · (PAIR PRICE) = two pieces · (KIT PRICE) = full kit.
Where do I find manuals, datasheets and Thiele-Small parameters?
On each product page and all together in Downloads: catalogue, manuals and DSP software, free.
05
Installation & setup
Can I install Spaudio components myself?
Our products work at very high power. For safety, performance and warranty coverage we strongly recommend a qualified professional installer. Every product ships with a clear manual.
What wiring do you recommend?
Adequate gauge, and 100% OFC (oxygen-free copper) only for minimal power loss and maximum conductivity. Avoid CCA cables on high-power runs.
What is clipping and why must I avoid it?
Clipping is the distortion produced when an amplifier is pushed past its clean limits: the distorted signal overheats and burns voice coils. Set gains correctly for a clean signal at every volume — it’s also the #1 cause of non-warranty damage.
How should I set the filters (crossovers)?
Follow the recommended cutoff frequencies in the product manual. Use HPF to protect tweeters and midranges from low frequencies, and the subsonic filter on reflex-box subwoofers to prevent excessive excursion below tuning frequency.
06
Still stuck?
Support Mon–Fri 8:00–20:30Average answer time 24hFree technical support from ItalyWe speak your language
SP Audio — Super Power Audio. Audiocar Import & Export SRLS, Milano · official SP Audio distributor for Europe.